Complete Business Growth Solutions & Expert Services
Project & Event Management
Bring your next event to life with a team that understands the power of unforgettable experiences.
With more than 25 years of industry experience and an extensive network of suppliers, Secret Service Business Solutions offers end-to-end project and event management. Whether you need fresh concepts, support for existing events, visual displays, or signage solutions, we are your complete one-stop partner for seamless, high-impact execution.
Secret Shopping (Mystery Shopping)
Your customers see everything — and so do we.
Our discreet Secret Shopping service gives you an unfiltered view of your business’s customer experience. We highlight strengths, pinpoint opportunities, and reveal areas for improvement without disrupting your operations. Prefer a more visible evaluation? We can do that too.
Our goal is to help you enhance customer satisfaction, elevate service standards, and increase loyalty through detailed insights and actionable recommendations.
Customer Service Training
Turn insights into improvement.
Following your Secret Shop assessment, we provide a comprehensive report outlining both strengths and areas that need development. Where gaps exist, our tailored Customer Service Training programs equip your team with the skills and confidence to deliver exceptional experiences — every time.
Consumer Market Analysis
Knowledge is power — understanding your customers changes everything.
With decades of experience across Australian consumer markets, we deep-dive into your business to analyse customer behaviour, market trends, and competitive positioning. If you feel your customers’ needs aren’t being met or you’re ready to elevate their experience, we provide clear insights and strategic direction to help you do just that.
Merchandising Support
Visibility sells.
Our qualified merchandising team supports retailers and brands during peak periods, ensuring your products stand out and maintain strong visibility against competitors — while freeing your team to focus on sales and operations.
Relief Sales Representatives
Never miss an opportunity — even when your team is on leave.
In the competitive FMCG landscape, continuity is everything. Secret Service Business Solutions provides skilled Sales Representatives to cover territories, maintain relationships, and ensure no sales opportunities are lost. We protect your shelf space, your market share, and your reputation — while reducing pressure on your existing team
